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Our Services

Experience & reach

Built on a combined 50+ years providing outsourced solutions for medical device manufacturers combined with the collective experience of the Uniphar Group of Companies, we have a unique offering that brings together European sales channels for pharmaceutical clients as well as Third-Party-Logistics solutions in the UK and Europe within the Uniphar network.

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Reaching 80% of the population via two-day ground!

End‑to‑End 3PL Services for Life Sciences

Warehousing & Distribution

Our facilities are engineered for life‑science requirements, with controlled environments, validated systems, and full traceability.

  • cGMP‑aligned storage and handling

  • Temperature‑controlled zones: Ambient, 2–8°C, −20°C, −70°C

  • Lot, batch, expiration, and serial tracking

  • FEFO/ FIFO inventory logic

  • Qualified carrier network with temperature‑controlled transport

  • Real‑time visibility and reporting

We ensure your products remain compliant, secure, and ready for distribution at all times.

Cold Chain & Ultra‑Cold Chain

Temperature integrity is non‑negotiable in life sciences. Our cold chain and ultra‑cold chain capabilities protect sensitive products from the moment they arrive to the moment they reach the patient.

  • Validated cold and ultra‑cold storage (2–8°C, −20°C, −70°C)

  • Continuous temperature monitoring

  • Qualified packaging solutions

  • Real‑time excursion alerts

Your temperature‑sensitive therapies stay within spec, always.

Order‑to‑Cash Solutions

We streamline the entire commercial cycle so you can focus on growth, not administrative burden.

  • Order management and processing

  • Invoicing and billing

  • Payment posting and reconciliation

  • Chargeback and deduction management

  • Customer credit management

  • Financial reporting and analytics

A single partner for logistics and revenue operations.

Reverse Logistics

Protect your brand, your inventory, and your compliance posture with a structured, traceable returns process.

  • Product returns and RMA management

  • Inspection, disposition, and quarantine

  • Refurbishment, rework, or destruction

  • Documentation for regulatory and quality review

  • Environmental and sustainability‑aligned disposal options

We help you close the loop with full visibility and control.

Customer Service & Support

Your customers deserve responsive, knowledgeable support and we deliver it as an extension of your brand.

  • Dedicated customer service teams

  • Multi‑channel support (phone, email, portal)

  • Order status, product inquiries, and troubleshooting

  • Complaint intake and escalation workflows

  • Real‑time communication with your internal teams

We represent your company with professionalism, empathy, and accuracy.

Service & Repair

For medical devices and diagnostic equipment, uptime matters. Our service and repair operations keep your products performing in the field.

  • Device inspection, testing, and triage

  • Component replacement and refurbishment

  • Preventive maintenance programs

  • Calibration and functional verification

  • Full documentation for regulatory compliance

We help extend product life cycles and reduce field failures.

Your Products Save Lives. Our Job Is to Protect Them.

Partner with a 3PL that understands the stakes and has the infrastructure, systems, and expertise to support your growth.

Our Facility

Our Facility at a Glance

  • Temperature Controlled
  • Cold Chain 2-8 C and 15-25 C
  • 24/7 Temperature Monitoring
  • Kitting & Re-Labeling
  • Returns and Reverse Logistics
    Management
  • Value-Added Services (VAS)
  • Customer Service
  • Web Order Entry
  • Advanced Inventory Management
  • eAdvanced Shipping Notice
  • EDI/API Integration
  • ISO 13485 Certified
  • 36 ft ceilings
  • Back-up generator